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Over 95% of customer service responses include repetitive elements. Intelligent sentence completions predict the repetition. So you can spend less time on repetitive typing and more providing excellent service.
With less time spent on writing, customer queries get responses faster. This gives more time both to your customers. And to your service team.
A uniform tone of voice is crucial for a brand. TypeGenie's recommended wordings encourage a consistent style across the support team.
96.8% loved it
New user survey, 06/2020
Auto-completes appear as you type. Simply hit Tab to use them.
Completions are highly relevant and personalised, because they are based on your past tickets.
Completions are created using cutting-edge artificial intelligence (called deep learning) with a self-learning capability.
The more your team uses TypeGenie, the better the suggestions get.
TypeGenie completions work in any language, because the technology learns your personal writing style.
We are currently live in English, Spanish, French, German, Dutch, Swedish, and many others.
"TypeGenie effortlessly integrates with our CRM. Standardized snippets with the tap of a button enable faster communication and more consistency in tone and content.
We see a very clear relationship in the usage of TypeGenie and our agents’ productivity, with each being 5-15% more productive.